Announcement:

China's imported sea freight delivery delay

In view of the fact that the devanning warehouse was hit by the flood,

which seriously affected the operation of the follow-up process,

resulting in a shortage of manpower and the delays in logistics and distribution.

Our company and devanning company will speed up the organization

of manual delivery of the parcels that have been devanned in the warehouse.

However, due to the large backlog parcels, some parcels may not be delivered as scheduled,

it will be delayed until after Lunar New Year. Hope to get understanding and tolerance of customers.

We apologize for any inconvenience caused. Thanks for your patience.

With best wishes for a Happy New Year.

Notice: No compensation for flooded packages

To: Dear Customer,

Thank you for choosing TO1 EXPRESS (M) SDN BHD and for your support.

Unfortunately, we just got a response from devanning company that it has been determined that all flooded packages will not receive any compensation.
According to insurance company, the flood is a natural disaster and is a force majeure, so the insurance company will not compensate.

Thank you for your understanding for any inconvenience is caused .