Annocment ：Compensation Agreement

Value Customer，

From January 15, 2022, the terms of the claims settlement agreement are as follows:。

Compensation Agreement:

3）Lost and damaged goods:

3.2   Kindly inform our customer service the tracking number and item pic screenshot for the losses item.

3.3  For Client who uses our shipment service only ,kindly check with your seller.

3.4   Our company are not responsible for any damage or losses while delivery due to incomplete packaging

3.5   For the fragile or fragile goods, the seller/sender has the responsibility to strengthen the packaging, waterproof protection, and label the fragile goods before mailing to ensure that the goods are protected during transportation effect.

For fragile or fragile items that are deformed, cracked, damaged or wet during transportation, please forgive us that our company is unable to make any claims for such situations.

Common fragile and fragile goods：

    *  Glass, porcelain, pottery materials and its products 

    *  Sculptures, toy models 

    *  Musical instruments, fishing rods, etc.flat and long type) 

    *  Bottled beverages, toiletries, liquid products

    *  Crystal and its products 

    *  Fragile plastic materials and products

    *  Precision instrument or instrument

    *  Liquid crystal display, display, display device

    * Glasses, contact lenses

    *  Circuit board, main board 

    *  Electronic products, electronic equipment and machinery 

    *  Camera and its accessories

3.6    Sensitive parcel ( such as liquid,paint & etc):Customer have responsibility liable for the loss of compensation, if the parcel is leaking due to unqualified packaging and; bring damages for others customer's parcel. (Suggestion: request related safeguard service from seller or our company.)

6）Compensation：

6.1 The following situations can make claims for such situations

.lost parcel

If the parcel lost, the compensation amount is x3 of the shipping cost or the value of the product, whichever is the lowest, and the maximum compensation amount is RM200. 

6.2 For the following situations, please forgive that our company cannot make any claims for such situations

.Fragile Goods
.Dangerous goods and contraband
.Losses caused by severe weather, lightning, tsunami, earthquakes, floods, floods, fires and natural disasters during transportation

.China and Malaysia customs detain/confiscation, or cause delay in delivery

.Any loss or damage during transportation is not covered by our company /inappropriate packaging。

6.3  All compensation process will be follow chart 6.1.1 as investigation standard.

6.4   All compensation are not included service charge , GST

6.5  Reimbursement method will be refunded to your to1 Express account, cash repayment of bank account is not allowed.

The above terms and conditions of our company are subject to change without prior notice~ Thank you